Cancellation policy

Cancellation policy


Right of withdrawal

(1) The right of revocation according to the Distance Selling Act for private consumers in the mail order business grants the customer a free 14-day right of revocation with regard to the goods purchased from us.

(2) The right of revocation does not apply to goods which were manufactured according to customer specifications or which are not suitable for return due to their nature.

(3) Furthermore, the right of revocation does not apply to sealed and reproducible goods such as foodstuffs, food supplements, hygiene articles and software if these have been unsealed or used.

(4) The consumer shall bear the return costs for the return shipment.

(5) The period begins with receipt of the goods. The revocation does not have to contain any reasons and must be made in writing or by returning the goods within two weeks. Timely dispatch suffices to meet the deadline. The revocation is to be addressed to: Mosbay - owner D. El Bayoumi, Celsiusstr. 67, 53125 Bonn

(6) The goods can only be delivered in original packaging with all accessories and associated manuals. In order to avoid damage to the goods, please ensure that the goods are appropriately repackaged with safety devices. Please enclose a copy of the invoice. In order to avoid unnecessary costs, please do not return the goods freight collect and refrain from special forms of dispatch (express, cash on delivery etc.). Please send the goods to the following recipient:

ISN-Group, Am Dornbusch 9, 61250 Usingen

(7) Please inform us and your bank details so that we can arrange for a refund.

(8) For the transfer or use of the goods and for other services up to the time of revocation, their value is to be reimbursed to us.

The revocation period is fourteen days, starting from the day on which you or a third party named by you, who is not the carrier, have taken or have taken possession of the goods.

In order to exercise your right of withdrawal, you must

Mosbay, him.
Dipl. Kfm(FH) Daniel M. El Bayoumi
Celsiusstr. 67
D-53125 Bonn
E-mail info@mosbay.de

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form, which is not mandatory.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

End of the cancellation policy

****************************************************************************************************

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

To :
Mosbay, Him.
Dipl. Kfm(FH) Daniel M. El Bayoumi
Celsiusstr. 67
D-53125 Bonn
E-mail info@mosbay.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer(s)

_____________________________________________________

Address of the consumer(s)


_____________________________________________________

Signature of the consumer(s) (only in case of communication on paper)

__________________

Date

__________________

(*) Delete as applicable.

****************************************************************************************************

Further information is available from the consumer advice centre.

Translated with www.DeepL.com/Translator (free version)